Shipping and Return Policy

Shipping Policy

Domestic Shipping

All shipments within Canada are shipped via Canada Post. Dresses and other bulky items are shipped as parcels with a tracking number for $12.95 across Canada. Items that can be a flattened are shipped as a Flat package to save you Shipping charges - between $2.25 and $4.50.  If you require special requests, please contact us to arrange it. Thank you.

International Shipping 

International packages are all shipped as parcels via Canada Post for $14.95. If you require special shipping instructions, please contact us to arrange it.  Thank you.

Customs Duties & Other Fees 

LoveU Designs is not responsible for any additional duties or charges that are associated with your shipment.  If you have any questions or concerns, please contact us prior to your purchase.

Return Policy

How to Return  

Since the Mai Tai Dress is custom made for each customer, we do not allow returns except in special circumstances. For any potential returns, you MUST email LoveU Designs to discuss the return PRIOR to sending back any items.

Damaged or Incorrect Items  

We have been sending orders through the mail for over 8 years and have had very few packages get damaged or sent incorrectly. Any incorrect items will be resolved ASAP. Damaged items will be looked into further between LoveU Designs and Canada Post.

Exchanges  

Since the Mai Tai Dress is custom made for each customer, we do not allow returns or exchanges except in special circumstances. For all other products, exchanges are permitted within 2 weeks of purchase.

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